Mike consider using the 'RTF' option... This is a Rich Text Format vice a PDF. This option is available when you generate reports. See below. This is will allow you to open in MS Word or other.
I have reached out to you, with respect to support, when you asked for it. Note this is not an hour long training. Rather, trouble shooting issues with you. I did not get a response . So, Email and we can setup a time to chat on the issues.