URGENT: Missing cases

Rick CrouchMember

Good morning Roy

I have a pretty concerning issue and this is the third time it has happened to me over the last two years.

I open a case, work the case, and then close the case.

Then if I need to go back and view the case for some reason. Using the search feature CaseWorks does not find the case.

If I search for the client it finds the client but if I click on CASES in the client screen it does not find the case.

The case in question is 2307-00913 and the client's name is Hazel Dutiro. I would appreciate it if you could look into it and locate the case as I really need to access it urgently

7/19/2312:45 AM

Original Post

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